Location: Cleveland, OH
Responsibilities
• Supervise daily activities of the sales operations function and recommends improvements for overall efficiency.
• Manages performance to include annual performance reviews.
• Supports Sales Operations new hire training
• Assist Sales and Sales Operations Team and oversee and review work of the team
• Creates documentation necessary for Sales Operations training and function
• Creates and distributes monthly/quarterly sales metrics to sales management
• Supports inter/cross-department meetings
• Supervise all objects in Salesforce.com CRM and ensure fields are updated correctly
• Review of CRM records in SFDC for accuracy and timely completion
• Work directly with Sales Team to optimize CRM for field base input
• Assist Sales Team to create/manage Leads, Contacts, and Accounts within the CRM
• Manage inventory and order fulfillment processes in coordination with supply chain and third-party vendors.
• Coordinate with Sales Reps after trade shows to assist with follow up for new and existing Leads/Contacts
• Advise Senior Sales Operations Manager on sales data analysis and metrics
• Handles projects requested by Senior Sales Operations Manager
• May assist in management and order fulfillment process for customers and Sales Team trunk stock.
• May assist in managing complaints and customer support.
• Assist Accounting and Sales Team with obtaining Purchase Orders
• Manages new account creation, approval and creation of pricing agreements in coordination with sales management.
Requirements:
• BA/BS Degree is required
• Proven success in Sales and Customer Support Position
• Proven knowledge of CRM/ERP environment.
• Proficient with MS Word and Excel.
• Experience working in a regulated industry is a plus.
• Strong self-starter, who is also an effective leader and team player is a plus
Why Join Our Team?
- Voted Top Workplace in 2022
- Competitive salary with company-paid medical, dental and vision benefits
- High growth company with game changing technology
- A passion for improving the lives of millions of pain sufferers
- Flexible work/life balance
Please complete the following to apply:
