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Sales and Customer Support Associate, Cleveland, OH


  • Accurate, efficient and timely data management within CRM (Customer Relationship Management) Tool
  • Order processing and shipment
  • Provide phone support and coaching to patients, physicians and other internal and external resources
  • Assists sales team in lead creation and account management
  • Supports sales team by recording patient procedure and follow-up data
  • Assists with new account set up and administration
  • Coordinates with Sales Reps after events to assist with follow up on new and existing leads/contacts


  • College degree preferred (or equivalent experience)
  • MUST demonstrate computer proficiency
  • Experience in a sales/customer support role strongly preferred but may consider driven, recent graduate with demonstrated confidence and assertiveness.
  • Detail-oriented with high competency for identifying trends, detecting errors, and problem solving in a regulated industry
  • Prefer experience with CRM systems – Salesforce preferred
  • Ability to organize, multi-task, and be a self-starter in a fast-paced environment with demanding internal and external customers
  • Ability to lift up to 20 pounds, load/unload carts

Why Join Our Team?

  • Entrepreneurial work environment – truly a growth oriented and collaborative atmosphere in the medical device industry
  • Competitive compensation and benefits
  • Employee Wellness Program
  • Flexible work/life balance
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