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Business Systems Analyst , Cleveland, OH

Primary Responsibilities

  • Evaluates Company systems and processes.
  • Utilizes knowledge of ERP/CRM/QMS software for optimum use of the Salesforce platform.
  • Compiles objectives for improving and streamlining company processes.
  • Business Problem Analysis and Business Process Mapping
  • Develops procedures to improve existing systems such as customized workflows, online portals, custom dashboards, etc.
  • Estimates and establishes costs of upgrades and improvements.
  • Provides IT related training and instruction on Salesforce as required to help expand knowledge and adoption of Salesforce’s capabilities.
  • Address/troubleshoots issues of existing systems and/or work directly with the outsourced IT firm to address/troubleshoot issues of existing systems.
  • Acts as primary IT resource for the Company.
  • Compiles, writes, and distributes system process specifications.


  • BA/BS Degree in business, computer science, IT, or related field.
  • Minimum of 3-5 years of progressively responsible business systems analyst experience in a wide variety of applications.
  • 2-3 years of direct experience.
  • Strong process orientation.  Ability to create and / or improve upon existing processes.
  • Ability to proactively engage and build strong working relationships across all levels of the organization.
  • DRIVEN, self-motivated, self-starter

Why Join Our Team?

  • Entrepreneurial work environment
  • Small, collaborative office environment.
  • Competitive compensation and benefits
  • Flexible work/life balance
  • Wellness Program
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